FAQs

Why choose My Queensland to book your next Queensland Holiday?

 

You’ll only find the best of the best at My Queensland! For your peace of mind, we are an accredited ATAS travel agent, and 100% Australian-owned and operated, based on the radiant Gold Coast.

We’re renowned for hand-selecting the ultimate resorts and suppliers at the most sought-after destinations in the world, allowing us to handcraft each of our amazing value My Queensland deals. We include everything you need for your holiday, so you don’t have to think about a thing! Flights, accommodation, transfers, plus a selection of Bonus Value inclusions such as tours, dining, upgrades, resort credits, and more— we’ve done all the organising for you. Simply arrive and holiday.

Our My Queensland Experts are passionate travellers who know all about our local destinations. They’ve stayed, swum, sampled, toured, tasted, and cruised with each of our partners and suppliers! We only package what we would want to experience ourselves, so you can rest assured that the Queensland Expert booking your holiday has expectations just as high as yours. They can personally share with you all the hidden secrets of the destination you’re coveting but, if you’d like to kick-start that process, read some of our FAQs below! Plus, we live here, so we are well-versed in the Sunshine State!

Rest assured you’re booking with an award-winning team as our My Fiji brand recently won the Innovation Award for the My Fiji VIP Fast Track Experience*.

Have a question about My Queensland? Our Holiday Experts have answered the most frequently asked questions!

Queensland is a destination of many delights! As the second largest state in Australia, Queensland is home to 14 unique regions, varying from tablelands, mountain ranges, lush rainforests, bushland, coral reefs, sand islands, glittering cities, and endless stretches of stunning beaches. Whether you love bustling Brisbane with its incredible riverside restaurants and entertainment, Port Douglas where the reef meets rainforest, Gold Coast for its glitz and golden shores, Sunshine Coast for ultimate relaxation, Cairns to slow the pace, beautiful K’gari (formerly Fraser Island), pristine Noosa, or tropical Whitsundays, there’s a Queensland holiday that’s perfect for you.

We can also take you all over the world with My Holiday! For more global holiday options click here.

With 300 days of sunshine around the year, pack lightweight clothing. In winter the days are warm, and the nights are cool. We call it cardigan weather. You rarely need a coat, but you will need some knitwear or jackets to layer. Here’s a handy checklist:

  • Two swimsuits (alternate between drying/wearing)
  • Loads of sunscreen
  • Hat
  • Comfy shoes for walking
  • Thongs for beach
  • Sandals for outings
  • Sarong that doubles as towel/dress/scarf
  • Sunglasses
  • A big lightweight bag (for flight/beach/market/shopping)
  • Pjs that double as daywear
  • Headphones and a good book

We highly recommend it. Contact a friendly My Queensland Expert and we can help you. We may even be able to help non-Australian residents, travellers over 75, and those with a pre-existing medical condition.

We have a range of payment plans available. Check out the payment options here.

You sure can! We like to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra rollaway bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go!

You certainly can! Although our packages are listed with a particular number of nights, the Queensland Experts at My Queensland can add extra nights onto any package that you desire (if there is availability). If you would like to enquire about adding extra nights to one of our Queensland package deals, contact a friendly My Queensland Expert today.

Our My Queensland Experts are a team of experienced professionals who can book your My Queensland package deal for you. We call them experts because they know everything there is to know about our Queensland holiday destinations and experiences. The My Queensland Experts have researched and experienced each of our Queensland destinations first-hand! They know all there is to know about the resorts and tours we offer.  Contact a friendly My Queensland Expert today.

You can book your holiday well in advance at My Queensland! You’ll find our packages include travel dates up to ten months in advance. Flight schedules from Australia’s capital cities to our incredible destinations are released approximately every ten months. As soon as this happens, we package together our unbeatable deals for you! Start daydreaming about your next holiday now. We’ll help you plan it ASAP.

So, you’ve made an online enquiry or booked your holiday, but you haven’t received an email or itinerary from us yet. It’s possible that your itinerary has landed in Junk or Spam. If you’ve checked and you still can’t find your itinerary, please contact your My Queensland Expert today.

All drivers, regardless of where you travel, must hold a current, non-probationary licence from their country of residence. If you are on your Learners or Provisional Licence, you will not be able to hire a car. Contact a friendly My Queensland Expert for more information.

Please mark your calendar with the final payment due date to ensure the amount is paid before the due date. For final payments, they are due no later than 65 days prior to departure. At 70 days prior to departure (five days before due date), we send an email to you with a payment link that is valid for 10 days, and an SMS to advise you of your upcoming balance. You will receive a reminder if it becomes overdue.

Your day tours are pre-booked for the dates shown on your itinerary. The dates can be changed subject to availability. You would need to contact the supplier a minimum of 48 hours prior to your scheduled departure.

Travel documents will be emailed to you two weeks prior to departure. This includes itinerary, flight confirmation, and any vouchers for tours.

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days prior to departure. Once your balance is paid, we then email your travel documents approximately two weeks prior to departure.

For domestic travel, please see the Australian government website.

Please contact our Customer Service Team and one of our team members will be in touch with you as soon as possible. Please provide your booking reference number and date of departure. Please note we place priority based on the departure date.

We recommend you check your Product Disclosure Statement that was provided with your Travel Insurance policy or contact your insurer directly as policies and providers’ inclusions differ. Our consultants can help you with travel insurance. Contact a friendly My Queensland Expert today.

Have a question regarding your booking?

Please visit our Help Centre for lots of answers around documents, payments, amendments, cancellations and more.

Something else we haven’t answered here?

We’re happy to help!  Please contact us directly and we’ll get back to you as soon as we can.

Happy holidaying with My Queensland! 

*Winner of the Mumbrella Travel Marketing Awards for Bravery and Innovation 2023 for the My Fiji VIP Airport Fast Track Experience.